Refund policy

Thanks for shopping with Ladybug!

If you aren't fully satisfied with your purchase, we're here to help.

1. RETURN & EXCHANGE ELIGIBILITY

To be eligible for a return or exchange:

  • Item must be unworn, unwashed, and undamaged

  • All original tags must be attached

  • Item must be returned in original packaging

  • Order number or receipt must be provided

Not eligible for return or exchange:

  • Items made to custom measurements


2. EXCHANGES

Exchange requests must be initiated within 48 hours of delivery.

To initiate an exchange, contact us with your Order Number via:

Once your request is approved, you may choose one of the following options:

a) Self-Ship

  • Courier the item back to us.

  • Clearly mention your Full Name and Order ID on the parcel.

  • Share the parcel image and tracking details via:

  • The shipping address will be provided after initiating the exchange request via WhatsApp or email.

b) Reverse Pickup

  • Pickup can be arranged from your delivery address for ₹250.

  • A payment QR code will be shared to schedule the pickup.

  • Your exchange will be dispatched once the returned item is received and inspected.


3. RETURNS

a) Return Window

Returns must be requested within 48 hours of receiving your order.

b) How to Initiate a Return

Contact us with your Order Number via:

c) Return Options

Once your return request is approved, you can choose one of the following options:

Option 1 — Self Ship the Item

  • Courier the item back to our warehouse.

  • The shipping address will be provided after initiating the return via WhatsApp or email.

Option 2 — Reverse Pickup

  • We can arrange a pickup from your delivery address for ₹250.

d) Refund Method

Once the returned item is received and passes inspection, the amount will be issued as Store Credit (valid for 6 months).

Deductions from Store Credit (if applicable):

  • Delivery charges

  • Reverse pickup charges

  • Cash on Delivery (COD) fee

⚠️ Important: We do not offer monetary refunds for returns. All approved returns are issued only as Store Credit.

INTERNATIONAL ORDERS

Please note that international orders ( ANY ORDER OUTSIDE OF INDIA ) are not eligible for returns/exchanges.

 

Contact Us

For assistance, please reach out via:

We’re always happy to help.

Thank you for choosing Ladybug.